We are unable to pause memberships, only cancel.   

We’d love to welcome you back when you’re ready, but please note that we cannot hold spaces or guarantee enrollment in your previous class time.  Enrollment for the general public opens on the 7th of each month, and we begin approving enrollment requests on the 16th. Our registration closes 7 days before the end of the month, or earlier if we reach member capacity. 

New memberships will then start on the 1st day of the following month. 

If you have questions or need assistance, please email us at learn@theswimspace.com. This is the best way to reach us as our facility is only staffed while classes are being held, and during those times our staff are busy helping swimmers and their families.   We will respond to your email as soon as possible.  

Our classes are in high demand, and while we always do our best to accommodate families — including sibling schedules — we can’t guarantee placement in same-time or back-to-back classes.  We’ll always prioritize helping active members find the best possible options as space becomes available.

We are not able to guarantee the same instructor each week. The reality is that many swimming instructors are university or high school students, and are balancing their teaching responsibilities along with academic and athletic commitments. 

However, we are actively working to ensure a consistent experience through other means. We’ve been investing heavily in team training with the goal of ensuring the same high standard of delivery, regardless of who leads the class on any given week.

We conduct Evaluation Weeks every 2 months, to help track your swimmer's progress and ensure they're in the correct class for their skill level.

During Evaluation Week we will evaluate all for swimmers who have been with us for at least 4 weeks.

New swimmers not yet at the 4-week mark will be evaluated in a future Evaluation Week.

Evaluation records can be viewed on your Parent Portal.

If a swimmer is absent during Evaluation Week, we'll do our best to complete their evaluation the following week, although this is not guaranteed.

Our remaining Evaluations Weeks for 2025 are as follows:

August 9-15

October 9-15

December 9-14

We are unable to accept requests for specific instructors. 

We do not offer summer camps.

Our weekly classes run continuously, including during the summer months.

We do not have a waitlist.   If you're a current member you can check the parent portal to see if a space opens up, and can then request a transfer on the portal.   

Your membership gets you 4 small-group swimming lessons per month, at a conveniently located, purpose-built facility, with plenty of parking and private change rooms, evaluations every 2 months, and the option to receive one make-up token per month for a class missed with notice. 

Being a member means that your swimmer's class time will remain the same every month, while they remain in the same level. 

When your swimmer moves to the next level, or, if for scheduling reasons you'd like to transfer to different class time going forward, as a member you will also have priority access to open classes.

At The Swim Space, we run continuous lessons, billed as a monthly membership - meaning that once you enroll, your class time is reserved for you each month while your swimmer remains in the same level. Your membership is based on 4 x 30 minute lessons per month (1 per week).

If your cancellation request is received by midnight on the 15th day of month, your 
membership will end on the last day of the current month.

If your cancellation request is received after the 15th day of the month, your 
membership will end on the last day of the following month.

Exception for first-time members:   if within your first 30 days you decide that our classes are not a fit for you, we will cancel your membership with immediate effect and provide a refund for your remaining classes. Any make-up tokens or make-up classes are non-refundable. 

We do not issue refunds for any reason, except to a first-time member during the first 30 days of their membership.  

Cancellation requests must be made using our CANCELLATION FORM

No, only current members have access to priority enrollment dates.  Once your membership ends, you will need to wait until enrollment opens to the general public.  

For privacy reasons, taking photos or videos of swimmers during classes is not allowed.  Please feel free to speak with a Supervisor if you'd like to snap a photo at the end of class, featuring only your swimmer.  

We do not offer adult lessons. Our focus is swimming lessons for kids aged 3 months to 13 years old. The only time adults are allowed in the water is when they are accompanying our Tiny Swimmers 3 months to 36 months old.

We cannot pause/freeze/hold memberships, only cancel.  If you'd like to re-enroll in the future you will be able to use your existing account to request enrollment in a new class time.  

We are unable to guarantee that your previous class time will be available.

Each swimmer has the option to request ONE make-up token per month for a scheduled class that they will not be attending, provided we are informed of the absence before the class starts. 

Please note the following:

Absence notifications must be made through the App, Parent Portal, or by emailing learn@theswimspace.com . We do not accept in-person or phone notifications. 

Make-up tokens will be issued after the class has finished, not before.

Make-up classes cannot be booked before an expected absence.

Make-up tokens are valid for 45 days from the date they are issued, provided the swimmer’s membership is active and in good standing.

Make-up classes must be completed before a membership ends, and any unused make-up tokens will be forfeited. Make-up tokens are non-transferrable and non-refundable. 

Make-up classes can be requested via the App/Parent Portal up to 7 days in advance, with same-day bookings permitted. Confirmation of make-up class enrollment will be sent via email.

Make-up classes cannot be rescheduled, and tokens cannot be reissued.

If the option to request a make-up token is not used one month, it does not accumulate or roll over to the next month.

At The Swim Space, we run continuous lessons, billed as a monthly membership - meaning that once you enroll, your class time is reserved for you each month while your swimmer remains in the same level. Your membership is based on 4 x 30 minute lessons per month (1 per week).

Please bring the following:

• swimsuit

• towel

• indoor footwear (such as sandals, flip flops or Crocs) for both adults and the swimmer. We ask everyone to remove their outdoor footwear to help keep our facility as clean as possible

• goggles (optional) but no swim masks

Swimmers who are not toilet trained and/or are under the age of 3 years old must wear a Happy Nappy Reusable Swim Diaper with a disposable swim diaper underneath. We will provide you with a Happy Nappy on your first visit.

Our monthly membership fee is based on 4 classes per month.

If your class day happens to occur 5 times in a month, and we are open all of those days, you will receive a bonus class at no extra cost. However, if we are closed on one of those 5 days, a make-up token will not be issued, as the month still includes the usual 4 classes.

We do not offer private 1:1 lessons.

Our instructors are trained to pick up on student competencies and confidence very quickly. They understand the skills and ability that each student needs to have to participate successfully in their level.

Our team understands that every child learns in their own ways and at their own pace, which is why our instructors are flexible and adjust their lessons as needed based on their observations. We are constantly evaluating our students and providing meaningful feedback for the parents.

Yes, we require a parent or guardian to stay onsite during their child’s class if they are under 13 years old.

If you need to leave for any reason we will need to remove your child from the class.

Food is not permitted anywhere in The Swim Space.  Drinks are permitted outside of the pool area.   Water is permitted everywhere.

No, all new memberships start on the 1st day of the month.

Enrollment for new members opens on the 7th day of the month, and closes 7 days before the end of the month, or sooner if we reach member capacity. New memberships will then start on the 1st day of the following month.

We bill on the 16th day of the month - for the following full month’s membership. Your card on file will be charged on this date.

New members: the billing for your first month may occur later, as your card on file will be charged within 48 hours of us approving your enrollment. In the future your card on file will always be charged on the 16th.

If you have more than one child, your first child’s membership will be full price, and each additional sibling will receive a 10% discount.

If The Swim Space schedules a closure of 5 or more consecutive days, membership fees will be prorated if the closure reduces a swimmer’s scheduled classes to fewer than 4 classes. 

If The Swim Space schedules a closure of fewer than 5 consecutive days, swimmers will receive a make-up token for each missed class if the closure reduces a swimmer’s scheduled classes to fewer than 4 classes. The token(s) will be added after the missed class(es).  

Receiving a make-up token for a closure does not prevent you from requesting a token for a class that you will be not attending that month.  (OR??: Make-up tokens issued for closures are in addition to the one token that you may request that month for a class that you will not be attending).

Please email us learn@theswimspace.com.  If there is still space in the class we can remove your absence notification and you can attend the class.  However, if another swimmer has used the space to book a make-up class, it will not be possible for your swimmer to attend. 

When your swimmer levels up, you will choose a new class for them.  Sometimes the new level may be available at the same day/time as your swimmer's old level, other times it will be necessary to move to a different day/time.  On the Parent Portal you will be able to see all of the classes with openings - and can directly request a transfer into your preferred class. 

A make-up token is valid for 45 days from the date of issue, and its expiry date cannot be extended for any reason. 

If your swimmer's class time no longer works with your schedule, and you would like to move to a new time going forward, you can request a transfer to a different class.  Once transferred, this will become your new class time and your old class time will be available to other swimmers.  Transfers are not to be used for one-off or temporary absences.

All transfers are subject to approval by The Swim Space.

Please note: for new members you must attend at least one class before you can submit a transfer request.

Please use the Parent Portal to request a transfer.  You will be able to see all of the classes with openings.

Our childrens’ classes have a maximum 4:1 student to instructor ratio.

Our Tiny Swimmer classes have a maximum 10:1 ratio.

Sorry, we do not currently offer gift certificates. 

We do not offer pool rentals.

Sorry, we do not offer party bookings at The Swim Space.

If The Swim Space schedules a closure of 5 or more consecutive days, membership fees will be prorated if the closure reduces a swimmer’s scheduled classes to fewer than 4 classes.