How often and how long are lessons?

Our lessons are based on a monthly membership which gets you a minimum of 4 x 30 minute lessons per month (1 per week).

Do you offer make-up lessons?

Yes, we allow one free make-up lesson per month with notice. Make-up lessons may only be booked a maximum of 7 days in advance. Same day bookings are fine too!  Make-up tokens are valid for 45 days, expire with termination of your membership, and are non-transferable and non-refundable. 

No make-up tokens will be provided for lessons missed without notice.

How many weeks are your lessons/sessions?

Our lessons are continuous and not based on seasonal sessions. This means your lessons will continue weekly until you choose to leave. Students will continue to learn new skills and build confidence as they graduate through our levels!

What are your group sizes for lessons?

We will have a max of 4:1 student to instructor ratio for lessons. Note: for Tiny Swimmer (with parent) we will go up to a max 10:1 ratio.

What to bring with you for lessons?

Please bring the following:

• swimsuit

• towel

• indoor footwear (such as sandals, flip flops or Crocs) for both adults and the swimmer. We ask everyone to remove their outdoor footwear to help keep our facility as clean as possible

• goggles (optional) but no swim masks

Swimmers who are not toilet trained and/or are under the age of 3 years old must wear a Happy Nappy Reusable Swim Diaper with a disposable swim diaper underneath. We will give you a Happy Nappy on your first visit.

We have 8 fully private changing rooms, baby changing stations, swimsuit dryer, and hair drying station onsite. We also have swim shirts, goggles, and reusable swim diapers (Happy Nappy) available for purchase in our shop!

Do you offer private lessons?

We do not offer private 1:1 lessons.

What if my child is less/more advanced than others in their class?

Our instructors are trained to pick up on student competencies and confidence very quickly. They understand the skills and ability that each student needs to have to participate successfully in their level.

Our team understands that every child learns in their own ways and at their own pace, which is why our instructors are flexible and adjust their lessons as needed based on their observations. We are constantly evaluating our students and providing meaningful feedback for the parents.

Do I need to stay onsite during lessons?

Yes, we require parents to stay onsite during their child’s lesson if they are under 12 years old. If parents need to leave for any reason we will need to remove your child from the lesson.

Is food allowed onsite?

We ask that you don’t bring food to the space. We want to provide the cleanest possible experience for everyone and also be careful of any allergies! Snacks for kids are ok in designated areas.

Can I join in the middle of the month?

Due to capacity new enrollments start within the first 7 days of each month, we do not offer mid-month starts.

How does the billing process work?

Billing is processed on the 16th of each month for the following month's membership ( However the billing date for your 1st month's membership may vary depending on when you receive your enrollment confirmation )

What is your cancellation policy?

To cancel an individual lesson please email us at learn@theswimspace.com, or cancel online on our Parent Portal. You can schedule a make-up lesson to ensure your child doesn’t miss out!

To cancel your membership please email us with notice of cancellation before midnight on the 15th of the month. Billing occurs on the 16th for the following month. All cancelled memberships end on the last day of the month.

What if I have multiple swimmers?

We offer a 10% discount for additional siblings. Our classes are in high demand, and while we always do our best to accommodate families — including sibling schedules — we can’t guarantee placement in same-time or back-to-back classes.  We’ll always prioritize helping active members find the best possible options as space becomes available.